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FAQs

1. Is my order confirmed?

You will receive an email with the order confirmation. Please contact 

theivoryworkshop21@gmail.com if you have any doubts.

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2. When will my order be shipped?

We know the wait is the most annoying part. Unfortunately, it will take 5 - 7 days for the order to be dispatched. Final delivery time will vary based on location.

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3. How can I track my order?

You can start stalking our service provider once we mail you the tracking details via email. It contains the tracking number and details of the service provider. If you are having trouble reading the emails or haven't received any updates, please get in touch with us immediately. Drop us an email at theivoryworkshop21@gmail.com(10 AM - 10 PM IST, Monday to Sunday).

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4. When can I cancel my order?

Once your order is placed, No Cancellation is applicable.

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5. How can I change the delivery address?

Any change in delivery address can only be made within 48 hours of payment. 

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6. For International customers, how can I make payment to Indian Rupees? 

For more information regarding this, don't hesitate to get in touch with us at theivoryworkshop21@gmail.com

INTERNATIONAL SHIPPING 

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1. Why are additional international shipping charges so high? 

Since international shipping charges depend on the product's weight, we currently do not have standard shipping charges. We have added an approximate cost for international shipping.

 

2.Why does International Shipping not include frames? 

Framing will increase the international shipping charges. Also, to avoid damage to frames during international shipping, we do not include it. 

How to get in touch? 

theivoryworkshop21@gmail.com

Find Us

Where are we located?  

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34/5, 10th Street, M Block, Anna Nagar East, Chennai, Tamil Nadu - 600102

©2021 by The Ivory Workshop

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